1. Before product payment
You can abandon the request or decline the quote. If a refundable review deposit was collected, it is handled under the deposit refund rule.
Policy
What can be refunded, and when.
Unused Seoulve-controlled funds remain refundable before the corresponding store purchase succeeds. After purchase, seller and delivery rules apply.
In short
What happens if Seoulve declines the order before product payment?
Before the approved purchase succeeds, unused customer funds controlled by Seoulve, including the review deposit and unearned Seoulve service fees, remain refundable. Any actual packing or delivery pass-through cost remains refundable until it is incurred. Any unused balance is refunded to the same order and is never carried forward.
2. Cancellation period
Where Korean consumer law applies, non-waivable cancellation rights remain available. For Seoulve's purchase-agency service, unused customer funds and unearned Seoulve service fees remain refundable until the approved purchase succeeds. Any actual packing or delivery pass-through cost remains refundable until it is incurred. Product, courier, hotel, and custom-order conditions may affect recovery after purchase.
3. Review deposit
The USD 5 deposit is applied only to this order. It remains refundable until the corresponding store purchase succeeds. A started, failed, cancelled, or out-of-stock purchase does not make the deposit non-refundable.
4. If you decline or do not answer a quote
If you decline the final quote before a store purchase succeeds, Seoulve refunds the review deposit and other unused customer funds it controls. If you do not answer before quote expiry, Seoulve pauses the same order; no balance is moved to another request.
5. Before successful purchase
If no store purchase succeeds, Seoulve refunds all unused customer funds it controls. External Wise, bank, or card charges that Seoulve cannot recover remain the customer's responsibility unless caused by Deep node's error.
6. After successful purchase
The quoted Seoulve service fee is earned after the corresponding store purchase succeeds. Any actual packing or delivery pass-through cost is charged only when it is incurred. Product, delivery, return, and third-party deductions follow the applicable store and delivery conditions.
7. Price or delivery difference
A downward difference or unused amount is refunded in full through the same order. An upward difference requires customer approval before purchase. Seoulve absorbs an upward difference only when it was caused by a verified Deep node error.
8. No balance transfer
Refunds and unused balances stay linked to the original order. Seoulve does not credit them to another current or future request.
9. Package or hotel issue
Use order-linked support. Seoulve will review the issue, preserve the order context, and keep a resolution record for support history.
10. Cost owner review
When a refund, replacement, hotel issue, courier issue, or customer-information mismatch needs review, Seoulve records the order context before assigning cost responsibility. If a failure is caused by inaccurate customer-provided hotel, reservation, item option, contact, or payment-reference information, the resulting costs may be assigned to the customer after evidence review. The responsible party can also be Seoulve, the store, the courier, the hotel, or unresolved while evidence is still being checked.
11. Refund evidence
Refunds are recorded against the order. Customer pages show simple status while internal evidence stays operator-only. External provider fees, bank/card fees, exchange-rate differences, and settlement timing may affect what Seoulve can verify or recover from the payment provider.
12. Legal baseline
This page summarizes Seoulve's operating policy for the first service stage. Non-waivable consumer rights under applicable law still apply.
REFUND REQUESTS — SUPPORT@SEOULVE.COM · ORDER REF REQUIRED