1. Operator information
Seoulve is operated by 딥노드 (Deep node). Representative: 오한울. Business registration: 194-53-01159. E-commerce registration: 2026-경기김포-3829. Hosting provider: Vercel Inc.. Contact: support@seoulve.com, +82 507-1321-3424.
Legal
The rules behind every Seoulve request.
These terms explain review deposits, quotes, purchase timing, hotel pickup limits, refunds, and responsibilities.
2. Service scope
Travelers submit Korean store links and hotel stay details. Seoulve checks feasibility, sends a quote or deposit handoff where available, and coordinates local purchase and hotel pickup only after the required payment evidence is confirmed.
3. Purchase agency
Deep node, the legal operator of Seoulve, purchases customer-selected products in its own name for the customer's account. Seoulve is not the seller of those products and does not hold inventory. Product cost and Korean domestic delivery are shown separately from Seoulve's service fee.
4. Customer funds and service fee
Product cost and Korean delivery are customer funds used only for the same order. Seoulve's service fee is USD 5 for each purchase site, including that site's first unique item, plus USD 1 for each additional product-link and option combination from the same site. Quantity alone does not add a fee. Every order starts with a USD 5 review deposit that is applied only to that order's service fee and remains refundable before a store purchase succeeds.
5. Unused balance
Any unused product or delivery funds, store price reduction, or other Seoulve-controlled balance is refunded through the original order. Seoulve does not transfer or carry a balance to another order.
6. Public launch operating scope
Seoulve is publicly available for quote-first hotel pickup requests, but execution remains manually reviewed: hotel pickup only, English-speaking traveler support, supported-store and safe-category requests first, and no Airbnb or private-address delivery by default. Seoulve may pause, hold, or decline unsupported requests before product payment.
7. No support promise before review
Stock, price, domestic delivery estimates, store restrictions, and hotel receiving policies can change. Seoulve may decline requests before product payment.
8. Customer responsibility
The customer must provide accurate hotel, stay, reservation, item option, contact, and payment-reference information. Incorrect or incomplete information can delay or block fulfillment, hotel pickup, support, or refund handling, and costs caused by customer-provided errors may be treated as the customer's responsibility after review.
9. Customer and third-party risk
Except where loss is caused by Deep node failing to follow the confirmed order or another Deep node error, the customer bears the economic result of the selected product and ordinary risks arising from the store, courier, hotel, or product, including third-party return restrictions and unrecovered charges. This does not limit rights that cannot be waived under applicable law.
10. Payment and purchase boundary
Seoulve does not collect card or bank details on Seoulve pages. If a Wise or other approved payment handoff is used, the external provider handles payment. Seoulve places the order only after payment evidence is confirmed by the operator or a supported evidence workflow.
11. Provider availability
External payment options can vary by provider, country, currency, card issuer, account status, and provider settings. Seoulve does not promise that a specific card type, wallet, currency, settlement speed, or refund speed will always be available.
12. Exchange rate and provider fees
If a quote, payment handoff, refund, bank settlement, or provider screen uses more than one currency, exchange rates and provider fees can change between quote preparation, payment, settlement, and refund. Unless Seoulve explicitly caused the mismatch, provider-side rate changes, card issuer fees, bank fees, and currency conversion differences are not guaranteed by Seoulve.
13. Refund and cancellation boundary
Before the approved store purchase succeeds, unused Seoulve-controlled customer funds, including the review deposit and unearned Seoulve service fees, remain refundable. After that purchase succeeds, the quoted service fee is earned. Any actual packing or delivery pass-through cost is charged only when incurred. Product and delivery refunds then depend on the store, courier, hotel, item, and recovered amount. Statutory rights that cannot be waived by law are not limited by these terms.
14. Hotel pickup boundary
Hotel pickup depends on hotel receiving rules, stay window, package size, item type, reservation identifiers, and courier behavior. Seoulve may require additional hotel details or decline an order if pickup conditions are not safe enough.
15. Support and disputes
Order-linked support is the source of truth for issue handling. Seoulve records the issue context and resolution stage for operational review.
16. Limitation of liability
Seoulve is responsible for direct loss caused by its proven error to the extent required by law. Seoulve is not responsible for independent decisions or failures of a store, courier, or hotel unless the loss resulted from Seoulve failing to follow the confirmed customer instruction. Non-waivable legal rights remain unaffected.
17. Governing law and jurisdiction
These terms are governed by the laws of the Republic of Korea. Unless mandatory law requires another venue, disputes are handled by the Seoul Central District Court as the court of first instance.
QUESTIONS — SUPPORT@SEOULVE.COM · EFFECTIVE 2026-05-18